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E-mail ushome > customer support > contact > e-mail usBefore e-mailing us, please read through these questions to see if your question is answered here. If not, the e-mail link is at the bottom of the page.
Is my credit card number safe?All booking parts of this website use the Secure Sockets Layer security standard that is supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and our travel partner who will be handling your booking. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
How can I suggest an improvement for this web site?We are always keen to receive feedback and always seek to improve our websites. Please send an e-mail with any comments.
Can I simply e-mail you my booking requests?No, we don't work in this way and certainly wouldn't want your personal information sent through an unsecure e-mail. For car hire we have a call centre and you can contact us via e-mail or telephone for hotel booking help. If you have a problem using the website however and can't find what you are looking for then please e-mail and we will help you.
Can I e-mail you questions about travel or tourist information?We do our best to answer such questions within 24 hours, but can't guarantee that we'll answer all individual requests for information. Our goal is to provide you with as much information as possible on the website, and make this information easy to find. If you need to know something but can't find it on the website, please
let us know and we'll endeavour to add this
information as soon as possible.
I need to alter a booking or make a cancellation, can I e-mail you?You can of course alter and cancel bookings but not through e-mail. We have a various call centre numbers for handling enquiries. Please go to the contact details page for the correct contact method.
I want to make a booking, can I e-mail you my request?No, we don't work in this way and certainly wouldn't want your personal information sent through an unsecure e-mail. We have highly evolved online booking systems, and also a number of call centres. Staff there are dedicated to helping you make your booking over the telephone or providing you with information. If you have a problem using the website however and can't find what you are looking for then please e-mail and we will help you.
If your question isn't answered here, please e-mail us. |
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