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Car hire help - Car Hire with holidayautos |
FAQs
Here is a list of frequently asked questions about holiday autos and the booking process. You can click on the questions below to view the answers. Please check to see if your questions can be answered here before contacting holidayautos.
making an
online booking
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amending an online booking
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Can I make amendments to a booking? |
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If I print a copy of the voucher, can I reprint it if I later amend the booking? |
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cancellations
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What happens if I have booked 'The MAX' package and I cancel? What am I charged? |
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Why do I have to put cancellations in writing? |
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What if my flight is delayed? |
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general questions
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What if I have points on my licence?
This does not mean that you cannot rent a car, but call our reservations
department to ensure that the car rental partner will accept a booking
with your endorsements.
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Can
I make amendments to a booking?
Yes, located at the top of the booking page within the menu is the 'My
Booking' button. Here, you can amend or cancel a booking, if it was originally
made online.
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If I
print a copy of the voucher, can I reprint it if I later amend a booking?
No - to ensure that you have the correct information on your booking,
any changes will need to be faxed or posted to you. Please contact our
web team by emailing vouchers@holidayautos.co.uk.
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What
do I do if the car I want doesn't appear in the display list?
This could be due to restrictions on the driver age, but if your driver
will be between the ages of 25 - 65, there should not be any restrictions
imposed. Please call our reservations centre with your specific requirements.
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How
do I know if the car rental partner is on-airport or not?
Locations will vary depending on car rental partner, but most will have
a courtesy bus to their office if they are not located directly in the
arrivals lounge.
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What
is the shortest time in which I can book a car before I travel? What if
I fly the same day?
Web bookings can be taken 48 hours before departure. For bookings for
collection in the next 48 hours please call our reservations department.
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What
happens if I do not have a credit card?
Please ring our reservations department as some car rental partners will
accept cash deposits.
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What
happens if I have booked 'The MAX' and I cancel? What am I charged?
There are no charges if cancellation is before your rental start date.
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Why
do I have to put cancellations in writing?
We require letters of cancellation from the customer for proof of cancellation
and to keep on our internal files. You can also cancel via email on cancellations@holidayautos.co.uk
or via fax on 01276 688325.
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Where
can I find a list of all your rental locations?
All of our rental locations can be found on our booking engine drop-down
list. First select a country, then select a more specific location.
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What
is holiday autos' damage excess refund policy?
Details can be found by clicking here
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Can
I book one way rentals?
Yes, in selected locations. Please call our reservation department for
a quote.
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What
is the minimum/maximum age to rent a car online?
You must be between 21 and 65 at the time of rental pick-up, but if you
are outside this age range please call our reservations department.
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What
if my flight is delayed?
As long as we have been notified of the flight number before you travel
and there is an out of hours service available, the car rental partners
will wait (although an out of hours charge payable locally may occur.)
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Why
should I book on the website? What are the benefits?
It makes financial sense. The cost of an online booking is significantly
less than the cost of a phone call. A guaranteed minimum £10 online discount
is available with every booking. Late deals and special offers are updated
on the website regularly, offering you very competitive prices.
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How
do I find out how much deposit I have to to leave with the car rental
partner?
At the booking stage of the online process (stage 3, after you have selected
which car you wish to rent), there is a sub-heading of 'Important Information'.
All deposits for both insurance excess and fuel, will be advised at this
stage.
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What
happens when a car is on-request? How do I know if it is booked/available?
At the booking stage of the online process (stage 3, after you have selected
which car you wish to rent), all on-request cars will be highlighted at
this stage, at the top of the page in bold writing. You will then be contacted
within the following 2 days, advising whether the car is available or
not.
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Where
are the additional extras – when do I pay for them?
At the booking stage of the online process (stage 3, after you have selected
which car you wish to rent), there is a sub-heading of 'extras payable
locally at time of pick-up'. The cost will be advised there, however you
will pay this when you pick up your vehicle from our car rental partner.
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Sometimes,
when I insert certain dates, only 3 or more cars are available in certain
locations, but more cars are available when I phone reservations. Why?
This may be because the driver age is under 21 or over 65 years of age
and there are restrictions on cars they can rent. Also the dates and times
entered may be out of hours for the given car rental partner.
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What
is the latest day before departure I can make a booking online?
48 hours (2 days) prior to desired rental date.
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Does
the web show daily rates?
Yes.
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